Provision of Credit Checks and Debt Investigation Services to The Riverside Group

About

The Riverside Group Limited awarded a contract to Experian Ltd for credit checks and debt investigation services for potential and existing customers.

The scope included affordability assessments using a traffic light rating system (red, amber, green), ID verification, address checks to ensure full disclosure of previous addresses, and checks for County Court Judgments (CCJs) or former social housing tenant arrears.

The lettings team required approximately 350 searches per month.

Debt recovery services included tracing former tenants to provide forwarding address, phone number, email address, and last known dates at current address, with batch traces of approximately 300 searches per month or 900 searches every three months, reviewed every six months.

The contract covered circa 50 user accounts for TRG and 50 for OHG, with an anticipated 4,500 searches annually.

The contract value was £75,600.