Provision of Contact Centre Telephony with Support and Maintenance to Trafford Council
Trafford Council · Awarded contract
AwardedProvision of Contact Centre Telephony with Support and Maintenance to Trafford Council
Awarded 31 Mar 2022
Awarded31 Mar 2022
Value£264,920.00
SupplierFOEHN LIMITED
AgencyTrafford Council
RegionNorth West
CategoryTelecommunications
Ended 1y 7mo ago3y term
Awarded 31 Mar 2022Expired 30 Mar 2025
About
Trafford Council awarded a contract to FOEHN LIMITED for the provision of contact centre telephony with support and maintenance.
The contract, valued at £264,920, addresses the cessation of the current contact centre maintenance support and warranty extension in March 2022.
Rochdale Council required free usage on the supplier's new platform from go-live to equal the duration of the existing telephony support and maintenance contract.
Similar open tenders12
TenderCloses
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Electrical Maintenance and Installation Services for Tower Hamlets Council BuildingsConstruction
23 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Repairs and Maintenance Framework for Burnley Borough Council PropertiesConstruction
17 Nov 2026
CCTV Installation, Maintenance and Inspection Contract for Council Properties – East Riding of YorkshirePublic Safety & Security
09 Dec 2026
Supply, Installation and 3-Year Maintenance of CCTV Systems for Seven Leisure Facilities – Conwy County Borough CouncilPublic Safety & Security
26 Nov 2026
Mobility Units Installation, Repair and Maintenance for Council Housing – North & South Call-off ContractsHealth & Medical
25 Nov 2026
Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare
06 Nov 2026
Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security
27 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Other similar contracts12
Contract and supplierAwarded value
Support and Maintenance of Aspect Unified IP Contact Centre for Rochdale CouncilIT & SoftwareFREEDOM COMMUNICATIONS (U.K.) LIMITED
$40,753
Maintenance of Voice and Data Switch Systems for Trafford CouncilTelecommunicationsFreedom Communications
$89,000
Supply of Contact Centre and Telephony Software with Support Services for GMPFIT & SoftwareInsight Direct (Uk) Limited
$125,500
Support and Maintenance of Desktop Telephony Solution for Wakefield CouncilTelecommunicationsMAINTEL EUROPE LIMITED
$95,000
Telephony Infrastructure Support and Maintenance for Cornwall CouncilTelecommunicationsG Beckett and Associates Limited
$124,200
Award of Telephone Support & Maintenance 2018 to Maintel LtdTelecommunicationsMaintel Ltd
$57,143.02
Support and Maintenance for Contact Centre Telephony SolutionTelecommunicationsWavenet Limited
$1,500
Provision of Telephony Contact Centre Services to National Highways LimitedTelecommunicationsFoehn Limited
$825,456
Replacement of Coventry City Council's Contact Centre Telephony PlatformIT & SoftwareTTEC CONSULTING (UK) LIMITED
$159,840
Supply and Installation of Contact Centre Software for Tonbridge & Malling Borough CouncilIT & SoftwareFreedom Communications (UK) Ltd
$139,579.5
Support and Maintenance of Voice Platform and Core Switches for Trafford CouncilTelecommunicationsFreedom Communications (UK) Ltd
$293,724
Provision of New Phone and Contact Centre Management Solution to Soha HousingTelecommunicationsFoehn
$128,960
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find telecommunications tenders in North West in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Contact Centre Telephony with Support and Maintenance to Trafford Council
Won by FOEHN LIMITED · Trafford Council
£265Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new telecommunications tenders
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
From your alert: Telecommunications
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow FOEHN LIMITED and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins telecommunications contracts in North West?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get telecommunications tenders in North West by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
