Provision of Care Navigator Services in Barking & Dagenham, Havering and Redbridge (BHR)
Awarded 31 Mar 2022
About
N E L COMMISSIONING SUPPORT UNIT awarded a contract to Age UK Redbridge, Barking and Havering Ltd.
for Care Navigator services in Barking and Dagenham, Havering and Redbridge (BHR).
The service was designed to bridge the gap in the Acute Frailty Service (AFS) programme by linking clients with health and social care professionals, helping them navigate complex systems.
The Care Navigator was responsible for conducting person-centred conversations to identify needs, wishes, and preferences; co-producing holistic care plans; providing information and advice on services to promote health and wellbeing; and facilitating access to community services such as income maximisation checks, transport assistance (including Blue Badge and Dial-a-Ride), befriending and support groups, fitness activities, carer support, and day centres.
The service aimed to support over 100 clients per year, reduce hospital readmissions, and enhance independence and quality of life for vulnerable clients with complex needs.
The contract value was £135,000.
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