Provision of Blue Badge Application and Case Management System for Essex County Council

About

Essex County Council awarded a contract to Granicus-Firmstep Limited for the provision of a cloud-based (SaaS) Blue Badge application and case management system.

The system enables Essex residents to apply online for new badges and renewals, allows the Council to assess applications and communicate decisions, and provides full case management for processed applications.

Key capabilities include generating unique links for incomplete applications, online payment for paper applications, email/digital communication of paper applications, searching by username, full name, or reference number, third-party application search, file download, a database for all applications, automatic retention and closure after six months of inactivity, automatic letter generation and formatting, automatic badge ordering upon payment confirmation, integration with national databases and government systems such as Pay360 and GovVerify, regular maintenance updates, progress notifications, streamlined renewals, application closure at any stage, save functionality with timeout warning, adviser visibility of application stages, and suitable file upload allowance.

The contract value is £94,020.