Provision of Advice, Advocacy and Welfare Benefits Service to Shropshire Council
Shropshire Council · Awarded contract
AwardedProvision of Advice, Advocacy and Welfare Benefits Service to Shropshire Council
Awarded 30 Sep 2024
Awarded30 Sep 2024
Value£4,637,500.00
SupplierCitizens Advice Shropshire
AgencyShropshire Council
RegionWest Midlands
CategoryPublic Services & Welfare
Expires in 1y 11mo4y term, 53% elapsed
Awarded 30 Sept 2024Expires 29 Sept 2028
About
Shropshire Council awarded a contract to Citizens Advice Shropshire for the provision of an Advice, Advocacy and Welfare Benefits (AAWB) preventative service for adults aged 18 and over.
The service, valued at £4,637,500, replaced an existing contract and delivered non-statutory advocacy and advice on issues impacting wellbeing, including support with navigating the welfare benefits system.
Over a 12-month period, the service was expected to support over 9,500 people, with more than 50% of issues related to welfare benefits and tax credits.
The provider was required to manage any increase in demand within the contract value.
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Provision of Advice, Advocacy and Welfare Benefits Service to Shropshire Council
Won by Citizens Advice Shropshire · Shropshire Council
£4.6Mawarded
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Free Debt Counselling and Welfare Rights Advice Service for Vulnerable Residents – Argyll and Bute CouncilPublic Services & Welfare · Closes 20 Nov 2026
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