Out-of-Hours Library and IT Support Services at University of Plymouth
University Of Plymouth · Awarded contract
AwardedOut-of-Hours Library and IT Support Services at University of Plymouth
Awarded 31 Aug 2018
Awarded31 Aug 2018
Value£330,000.00
AgencyUniversity Of Plymouth
RegionSouth West
CategoryEducation & Training
Ended 3y 2mo ago5y term
Awarded 31 Aug 2018Expired 30 Aug 2023
About
University of Plymouth awarded a contract to Reassurance Resource Management Ltd for out-of-hours library and IT support services, covering first-line assistance, advice, and call management using Sunrise ITSM, with phone calls redirected from the IT Service Desk.
The service operates from 20:00 to 08:00 daily, with sole working from 00:00 to 06:00 during term time and throughout vacations, under a contract valued at £330,000.
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Out-of-Hours Library and IT Support Services at University of Plymouth
Won by Reassurance Resource Management Ltd · University Of Plymouth
£330Kawarded
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Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
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