OFFICE OF RAIL AND ROAD · Awarded contract

Awarded

Mystery Shopping for COVID-19 Health Regulations Compliance at Eurotunnel and Eurostar

Awarded 24 Jan 2022

View live tenders

Awarded24 Jan 2022

Value£24,400.00

SupplierBVA BDRC

AgencyOFFICE OF RAIL AND ROAD

RegionSouth East

CategoryConsultancy & Legal

Ended 4y 7mo ago2mo term

Awarded 24 Jan 2022Expired 30 Mar 2022

About

The Office of Rail and Road awarded a contract to BVA BDRC for mystery shopping services to monitor compliance with COVID-19 health regulations.

The work was commissioned by ORR's Consumer Team, which is responsible for approving policies and monitoring compliance under passenger-facing licence conditions.

As part of the COVID-19 response, the government required operators of international travel services to provide information to passengers and carry out checks at specific points on their journey into the UK.

ORR was responsible for ensuring that Eurotunnel and Eurostar, as the current operators of international rail services, complied with these requirements.

The contract value was £24,400.

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