Compliance Research for Retail Banks by Ipsos Mori
Awarded 19 May 2019
About
The Competition and Markets Authority awarded a contract to Ipsos Mori for compliance research, specifically 'mystery shopping' in a sample of branches of 21 retail banks across Great Britain and Northern Ireland.
This research ensures compliance with the Order requiring banks to display independent customer survey results on service quality in all branches.
The contract value is AUD 46,650.
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