West Sussex County Council · Awarded contract
Awarded

Microsoft Teams Contact Centre Planning, Delivery, and Operational Management with Anywhere365 Licensing for West Sussex County Council

Awarded 31 Jul 2022

View live tenders
Awarded31 Jul 2022
Value£795,024.00
RegionUnited Kingdom
CategoryIT & Software
Ended 2y 3mo ago2y term
Awarded 31 July 2022Expired 30 July 2024

West Sussex County Council awarded a contract to Charterhouse Voice & Data Limited for Microsoft Teams Contact Centre planning, delivery, and operational management, including Anywhere365 licensing.

The contract term is 2+1+1 years and was called off from the CCS G-Cloud 12 framework.

The contract value is £795,024.

Similar open tenders12

Flexible Apprenticeships Suppliers Framework – West Sussex County CouncilEducation & Training
01 Dec 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Short Breaks Services Framework Market Engagement – Worcestershire County CouncilPublic Services & Welfare
31 Dec 2027
Renewal of Microsoft Licensing Agreement for Newcastle City Council SchoolsIT & Software
19 Nov 2026
Dynamic Purchasing System for Mobile Coverage and Performance Services – Worcestershire County CouncilTelecommunications
31 Jul 2028
Countywide Falls Prevention Service – West Sussex (up to 5 years)Health & Medical
05 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Connect2Surrey Dynamic Purchasing System for Temporary Worker Agencies and Interim Contractors/Consultants – Preferred Provider ListingPublic Services & Welfare
31 Jan 2028
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Dynamic Purchasing System for Temporary, Contractor and Interim Staffing – Hackney Borough Council Preferred Supplier ListingPublic Services & Welfare
16 Jan 2029
Wiltshire Council Water and Wastewater Services Contract – Commencing June 2027Water & Sanitation
06 Nov 2026
Microsoft 365 A3 and A5 Licensing & Support Services — Spencer Academies TrustIT & Software
23 Nov 2026

Other similar contracts12

Supply of Microsoft Teams Telephony and Contact Centre Solution to Surrey County CouncilTelecommunications4net Technologies Ltd
$6,000,000
Supply of Cloud-Based Contact Centre Telephony System for South Staffordshire District CouncilTelecommunicationsCHARTERHOUSE VOICE & DATA LIMITED
$190,000
Supply of Anywhere365 Contact Centre Solution Integrated with Skype for Business to Leicestershire County CouncilIT & SoftwareModality Systems Ltd
$62,800
Supply of Microsoft Dynamics 365 Contact Centre to West Midlands Combined AuthorityIT & SoftwareTTEC Digital
$205,960
Telephony and Contact Centre Modernisation for Bath and North East Somerset CouncilTelecommunicationsCharterhouse Voice & Data Ltd
$1,945,154.35
Microsoft Teams Telephony and Contact Centre Solution for the Parliamentary and Health Service OmbudsmanTelecommunicationsCharterhouse Voice & Data Limited t/a Symity
$275,056.67
Implementation of Microsoft Dynamics 365 Contact Centre Solution for Westminster City CouncilIT & SoftwareTTEC Consulting (UK) Limited
$412,652.8
Microsoft Dynamics 365 Contact Centre Telephony Programme Phase 2IT & SoftwareTTEC Consulting (UK) Limited
$230,160
Supply of MS Teams Call Plan and Cloud Contact Centre Solution to Tonbridge & Malling Borough CouncilIT & SoftwareNTT United Kingdom Ltd
$59,118
Supply of Contact Centre Telephony via G-Cloud 14 Framework to Cheshire West and Chester Borough CouncilTelecommunications8x8 UK Ltd
$396,926
Supply of Cloud-Based Contact Centre Telephony SaaS to Warwickshire County CouncilIT & SoftwareBritannic Technologies Ltd
$755,034.31
Deployment of Microsoft Teams Voice System for Cheshire East CouncilTelecommunicationsMicrosoft Corporation
$455,000

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find IT and software tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow CHARTERHOUSE VOICE & DATA LIMITED and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.