Yorkshire and Humber Police Procurement (Y&HPP) · Awarded contract
Awarded

Mental Health and Vulnerability Support Telephone Service in Humberside

Awarded 02 Mar 2020

View live tenders
Awarded02 Mar 2020
Value£240,000.00
SupplierHull and East Yorkshire Mind
AgencyYorkshire and Humber Police Procurement (Y&HPP)
RegionYorkshire and The Humber
CategoryHealth & Medical
Ended 3y 8mo ago2y 12mo term
Awarded 2 Mar 2020Expired 1 Mar 2023

About

Yorkshire and Humber Police Procurement (Y&HPP) awarded a contract to Hull and East Yorkshire Mind for a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room.

The service operates 10 hours a day, seven days a week, with Support Workers experienced in handling callers in mental health crisis or requiring support due to mental health vulnerability.

Initial calls are taken by Humberside Police staff and referred to the Mental Health Support Worker when necessary.

Support Workers gather information, offer guidance and support to those in crisis, and manage calls from vulnerable people, their friends and relatives, other agencies, and emergency services, providing advice to them and the police on immediate needs.

The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.

The contract value is AUD 240,000.

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