Birmingham City Council · Awarded contract
Awarded

Mediation Services for Social Housing Tenants and Housing Options

Awarded 01 Jun 2025

View live tenders
Awarded01 Jun 2025
Value£391,200.00
SupplierSmile Mediation Ltd
AgencyBirmingham City Council
RegionWest Midlands
CategoryPublic Services & Welfare
Expires in 7mo1y 12mo term, 71% elapsed
Awarded 1 June 2025Expires 31 May 2027

About

Birmingham City Council awarded a contract to Smile Mediation Ltd for mediation services for social housing tenants and housing options.

The service aims to contribute to city housing and Housing Options priorities by investigating complaints of Anti-Social Behaviour (ASB) impartially and professionally in accordance with ASB Policy and Procedure.

It provides victims and perpetrators of ASB with tools and support to explore root causes through an impartial third party specialising in mediation and specialist coaching, helping residents reach agreed actions to resolve or mitigate issues.

The service encourages resolution of family disputes, prevents family and friend exclusion from accommodation, and works with landlords to resolve non-crime related ASB complaints and breaches of Conditions of Tenancy.

The contract value is AUD 391,200 and lasts for 2 years commencing on 1st April 2025, with an option to extend for a further 2 years subject to satisfactory performance and budgetary availability.

The contract was awarded to a single provider.

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Other similar contracts12

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$76,800
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Provision of Neighbourhood Mediation Services for Southwark Council Tenants and LeaseholdersPublic Services & WelfareCrime Concern UK
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Mediation Services for Brighton & Hove City Council Tenants, Residents, and StaffConsultancy & LegalBrighton & Hove Independent Mediation Service
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