Market Research on Cross-Tax Errors and MTD Compliance for HMRC
HM REVENUE & CUSTOMS · Awarded contract
AwardedMarket Research on Cross-Tax Errors and MTD Compliance for HMRC
Awarded 17 Jan 2017
Awarded17 Jan 2017
Value£59,946.00
SupplierKantar Public
AgencyHM REVENUE & CUSTOMS
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 9y 5mo ago4mo term
Awarded 17 Jan 2017Expired 30 May 2017
About
HM Revenue & Customs awarded a contract to Kantar Public for market research under the MR130001 Agreement to understand the underlying reasons for cross-tax and complex errors, customer behaviours, and record-keeping practices.
The research explored how software messages could be developed and presented to flag and address errors in real time without negatively affecting customer experience, aiming to improve voluntary compliance at source and enhance the role of agents.
The contract value was AUD 59,946.
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Market Research on Cross-Tax Errors and MTD Compliance for HMRC
Won by Kantar Public · HM REVENUE & CUSTOMS
£60Kawarded
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