Market Research for Passport Customer Experience by ICM Research
Home Office · Awarded contract
AwardedMarket Research for Passport Customer Experience by ICM Research
Awarded 06 Jan 2017
Awarded06 Jan 2017
Value£600,000.00
SupplierICM RESEARCH LTD
AgencyHome Office
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 5y 9mo ago4y 1mo term
Awarded 6 Jan 2017Expired 5 Feb 2021
About
Home Office awarded a contract to ICM Research Ltd for market research on passport customer experience.
The contract value is AUD 600,000.
Similar open tenders12
TenderCloses
University of Portsmouth Business Travel Management Services – Pre-Market EngagementTransport & Logistics
16 Nov 2026
Electronic Market Place for Support Services for Vulnerable Migrants, Asylum Seekers and Refugees – Kirklees CouncilPublic Services & Welfare
30 Sep 2029
British Council Global Colleague Experience Platform for ~8,500 Staff in 100+ CountriesIT & Software
23 Nov 2026
Research and Insights Services for UK Central Government and Public Sector – DPSResearch & Development
24 Feb 2029
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Repeat Care Proceedings Prevention Service for Parents – Nottingham City CouncilPublic Services & Welfare
16 Nov 2026
Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical
23 Nov 2026
Passenger Rail Operating Cost Benchmarking Study – Office of Rail and RoadTransport & Logistics
23 Nov 2026
Dementia Support Service – NHS Birmingham and Solihull ICB (3‑Year Contract from 1 April 2027, £834,000 p.a.)Health & Medical
06 Nov 2026
End of Life Home Care Support Service – Croydon (Pre‑Market Engagement for NHS South West London ICB)Health & Medical
01 Dec 2026
Digital Marketing to Boost Tourism and Economic Development – Petersfield Town CouncilConsultancy & Legal
15 Nov 2026
Market Engagement Event – All-Age Autism and ADHD Services Recommissioning, Hampshire & Isle of WightHealth & Medical
13 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Market Research Services for HM Passport Office Customer ExperienceConsultancy & LegalICM Unlimited
$600,000
Market Research Services for HMPO Customer Satisfaction MeasurementConsultancy & LegalICM RESEARCH LIMITED
$300,000
Provision of User Research Participants for the Online Digital Passport ServiceConsultancy & LegalPILOT WORKS LTD
$104,500
Market Research on Customer Journeys and Propositions for HMPOConsultancy & LegalBritain Thinks
$220,000
Provision of User Research Laboratories for Digital Passport ServiceResearch & DevelopmentANTIDI LIMITED
$72,000
Public Attitudes and Community Insight Research Programme by Home OfficeResearch & DevelopmentICM RESEARCH LTD
$1,400,000
Provision of User Research Laboratories in Glasgow for Digital Passport ServiceResearch & DevelopmentTaylor McKenzie Research & Marketing Ltd
$80,000
Market Research Services for HMPO Customer Journeys by Home OfficeConsultancy & LegalESRO Ltd (t/a Revealing Reality)
$18,295.55
Appointment of ICM Research for Customer Satisfaction Market Research by Legal OmbudsmanConsultancy & LegalICM research Limited
$56,000
Provision of Contact Centre Services for the Home Office and HM Passport OfficePublic Services & WelfareTELEPERFORMANCE LIMITED
$22,800,000
Market Research Services for Customer Satisfaction TrackingConsultancy & LegalIFF
$120,000
Market Research Services for Immigration Enforcement, UKVI, and Border ForceConsultancy & LegalBMG Research
$600,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find consultancy and legal tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Market Research for Passport Customer Experience by ICM Research
Won by ICM RESEARCH LTD · Home Office
£600Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new consultancy and legal tenders
University of Portsmouth Business Travel Management Services – Pre-Market EngagementTransport & Logistics · Closes 16 Nov 2026
Electronic Market Place for Support Services for Vulnerable Migrants, Asylum Seekers and Refugees – Kirklees CouncilPublic Services & Welfare · Closes 30 Sep 2029
From your alert: Consultancy & Legal
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow ICM RESEARCH LTD and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins consultancy and legal contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get consultancy and legal tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
