Maintenance and Enhancement of Ofwat's Case Management System
Awarded 31 Mar 2015
About
The Water Services Regulation Authority (Ofwat) awarded a contract to CloudSource Ltd for maintenance support and enhancements to its case management system.
The system, built on Microsoft Dynamics 2011 with SharePoint 2010 for document storage, supports approximately 30 users in managing casework, FOI requests, and parliamentary enquiries.
The contract, valued at AUD 10,000, covers a 12-month period and includes both a support agreement for operational failure and MS Dynamics 2011 development expertise for system enhancements on a call-off basis, anticipated at 10 to 15 days of support.
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