Interim Call-Handling Service for Hampshire HWRC Booking System
HAMPSHIRE COUNTY COUNCIL · Awarded contract
AwardedInterim Call-Handling Service for Hampshire HWRC Booking System
Awarded 05 Jun 2020
Awarded05 Jun 2020
Value£179,165.00
SupplierAngel Call-Handling Ltd
AgencyHAMPSHIRE COUNTY COUNCIL
RegionSouth East
CategoryPublic Services & Welfare
Ended 5y 9mo ago8mo term
Awarded 5 June 2020Expired 31 Jan 2021
About
Hampshire County Council awarded a contract to Angel Call-Handling Ltd for an interim call-handling service to support the booking system for Household Waste Recycling Centres (HWRCs) following the COVID-19 reopening.
The service was introduced to address access barriers identified in an Equalities Impact Assessment, particularly for residents affected by age and poverty who might lack internet access.
The contract, valued at AUD 179,165, was awarded to a Hampshire-based SME to deliver a flexible, short-notice solution with payment adjusted to call volumes.
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Interim Call-Handling Service for Hampshire HWRC Booking System
Won by Angel Call-Handling Ltd · HAMPSHIRE COUNTY COUNCIL
£179Kawarded
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Staffing and Operation of Household Waste Recycling Centres in LincolnshireEnergy & Environment · Closes 13 Nov 2026
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