Eckho IVR Renewal & Upgrade via RM6116
Durham County Council · Awarded contract
AwardedEckho IVR Renewal & Upgrade via RM6116
Awarded 31 Jul 2026
Awarded31 Jul 2026
Value£208,681.54
SupplierMaintel Europe Ltd
AgencyDurham County Council
RegionNorth East
CategoryIT & Software
Expires in 1y 9mo2y term, 14% elapsed
Awarded 31 July 2026Expires 30 July 2028
About
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services.
As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Similar open tenders12
TenderCloses
Renewal of Microsoft Licensing Agreement for Newcastle City Council SchoolsIT & Software
19 Nov 2026
Procurement of Unified Communications Telephony and Contact Centre SystemIT & Software
30 Nov 2026
Independent Programme Evaluation of North East Rural Growth Programme – Northumberland County CouncilConsultancy & Legal
10 Nov 2026
Property Valuation Services for Durham County Council – Financial Assistance & Deferred Payment SupportConsultancy & Legal
07 Dec 2026
Dynamic Purchasing System for Local Bus and Public Transport Services — Durham CountyTransport & Logistics
30 Sep 2030
East Renfrewshire Council Local Employability Flexible Framework – Provision of Employability ProgrammesEducation & Training
02 Dec 2026
Dynamic Purchasing System for Mobile Coverage and Performance Services – Worcestershire County CouncilTelecommunications
31 Jul 2028
Door Entry Systems Servicing, Maintenance and Upgrades – Ipswich Borough CouncilPublic Safety & Security
09 Nov 2026
Refurbishment and Modernisation Framework Agreement (RM4S) – Scotland for Building, Repair and Specialist Trade ServicesConstruction
11 Dec 2026
End-User Computing Equipment and Lifecycle Services Framework – Yorkshire WaterIT & Software
28 Nov 2026
Flexible Framework for Employability Support Services — Dumfries and Galloway CouncilEducation & Training
01 Sep 2028
Framework for Enhanced Residential Services for Working-Age Adults with Disabilities or Mental Health Needs – Cumberland CouncilPublic Services & Welfare
30 Apr 2029
Other similar contracts12
Contract and supplierAwarded value
Talkative Enterprise Platform Licence via RM6116IT & SoftwareMaintel Europe Limited
$31,950
Renewal of Talkative Enterprise Platform Licence for Durham County CouncilIT & SoftwareMaintel Europe Limited
$26,699.55
Renewal of Durham County Council's Microsoft Agreement via NHSSBS DWS2IT & SoftwareSoftcat Plc
$8,611,161.33
Maintenance and Upgrades of Durham County Council's Mitel IP Telephony EstateTelecommunicationsMaintel Europe Limited
$335,928
Oracle E-Business Suite Application and Technical Support via G-Cloud14 RM1557.14IT & SoftwareRimini Street Inc.
$690,392
Supply of Telephony Services to Darlington Borough Council via RM6116 CCS FrameworkTelecommunicationsDaisy Corporate Services Trading Limited
$123,000
Renewal of Hornbill System License for Northumberland County CouncilIT & SoftwareHornbill Service Management LImited
$198,759
Renewal of Telephony System for East Hampshire District CouncilTelecommunicationsNetcall Telecom Ltd
$161,980
Maintenance and Upgrade of Durham County Council's Mitel IP Telephony SystemTelecommunicationsMaintel Europe Limited
$700,000
Renewal of Microsoft Licences for Arun District Council via CCS RM6098 FrameworkIT & SoftwareTRUSTMARQUE SOLUTIONS LIMITED
$714,133
Annual Maintenance Renewal for Mobirouter/MTC Passenger Routing and Dispatch SystemIT & SoftwareDigital Dispatch (Intl) Ltd
$57,294.52
VMware Licensing and Support Renewal for Durham County CouncilIT & SoftwarePhoenix Software Ltd.
$289,656.56
GovMarket
We do the hard work.
You win the work.
We find the tenders, read the documents and track who wins, so your time goes on bids you can win.
–open IT and software tenders right now
–new in the last 7 days
–contracts awarded in the last 12 months
7 days free, then £36/GBP per month
Revenue from government work£312K won so far
