Ministry Of Justice · Awarded contract

Awarded

Customer Experience Maturity Research for the Office of the Public Guardian

Awarded 09 Apr 2025

View live tenders

Awarded09 Apr 2025

Value£53,303.00

SupplierIpsos (Market Research) Ltd

AgencyMinistry Of Justice

RegionWest Midlands

CategoryConsultancy & Legal

Ended 1y 3mo ago4mo term

Awarded 9 Apr 2025Expired 29 July 2025

About

The Ministry of Justice awarded a contract to Ipsos (Market Research) Ltd for customer experience maturity work for the Office of the Public Guardian (OPG).

The OPG protects people in England and Wales who may lack the mental capacity to make certain decisions, registering lasting powers of attorney (LPAs), enduring powers of attorney (EPAs), and supervising deputies appointed by the Court of Protection.

The foundational work aimed to bring out the voice of the customer within OPG by establishing what is important to current and future customers, identifying where to optimise across the end-to-end customer experience, and informing and evaluating the impact of Modernising Lasting Power of Attorney (MLPA) and beyond.

The contract value was AUD 53,303.

Similar open tenders12

Ministry of Justice – Court Appointed Intermediary Services Framework Re-opening (April 2026)Consultancy & Legal

12 Nov 2026

Online Programme Management Services for Fully Online Postgraduate Programmes – Cardiff University Institute for Flexible Lifelong LearningEducation & Training

17 Nov 2026

Appropriate Adults Services – YPO Dynamic Purchasing SystemPublic Services & Welfare

07 Dec 2028

Pan-Government Agreement for Income Generation from Estates, Assets and Intellectual PropertyMiscellaneous

14 Sep 2028

Legal Services for UK Public Sector – 60‑Month Purchasing System Accessible to NHS, Local Authorities, Housing, Education and CharitiesConsultancy & Legal

31 May 2029

Court Appointed Intermediary Services Framework Re-opening – October 2025 (England, Wales, Scotland)Public Services & Welfare

12 Nov 2026

YPO Dynamic Purchasing System for Appropriate Adults Services for Children and Vulnerable AdultsPublic Services & Welfare

07 Dec 2028

Research and Insights Services for UK Central Government and Public Sector – DPSResearch & Development

24 Feb 2029

External Presentation and Grounds Maintenance Services — 60-Month Dynamic Purchasing System for UK Public SectorMiscellaneous

31 May 2029

Market Engagement: Income Advice and Guidance Service for Older People – London Borough of CroydonPublic Services & Welfare

11 Nov 2026

Ministry of Justice Dynamic Purchasing System for Minor Works (England, Wales & Scotland)Construction

07 Sep 2029

Independent Best Interest Assessors for DoLS Assessments – East Riding of Yorkshire Council (Framework)Consultancy & Legal

01 Sep 2027

Other similar contracts12

Customer Segmentation Research for LPA Adoption by Ministry of JusticeConsultancy & LegalIpsos (Market Research) Ltd

$84,267

OPG/LPA Awareness Research by Verian Group UK LimitedResearch & DevelopmentVerian Group UK Limited

$86,940

Digital Sociologist Service for Modernising Lasting Power of Attorney (MLPA) Identity VerificationIT & SoftwareANDigitalLimited

$46,800

Digital Identity Verification Services for Office of the Public GuardianIT & SoftwareExperian

$1,449,567

Delivery Partner for OPG Transformation ProjectsConsultancy & LegalBaringa Partners LLP

$600,000

Review of Legacy OPG Operational Working ProcessesConsultancy & LegalPricewaterhouseCoopers LLP

$80,000

Direct Award to Engine Partners Ltd for Office of the Public Guardian Developer ServicesIT & SoftwareEngine Partners Ltd

Financial Controls Support for Office of the Public GuardianConsultancy & LegalVeracity OSI UK Limited

$80,000

Continued Support for OPG Document and Data Capture SolutionIT & SoftwareEXELA TECHNOLOGIES LIMITED

$360,000

Stakeholder Perception Research and Impact Assessment for the Office for Environmental ProtectionConsultancy & LegalYouGov

$33,420

Market Research Services for HM Passport Office Customer ExperienceConsultancy & LegalICM Unlimited

$600,000

Direct Debit and Refund Processing Services for Office of the Public GuardianFinance & InsuranceALLPAY LIMITED

$52,704

Suppliers similar to Ipsos (Market Research) Ltd8

Ipsos Public Affairs

Ipsos Australia

Ipsos Perth

Ipsos-Eureka Social Research Institute

The Social research Centre Pty Ltd

TNSConsultancy & Legal

Insync Surveys Pty Ltd

Social Research Centre Pty LtdConsultancy & Legal

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find consultancy and legal tenders in West Midlands in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.

Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.

Instant or dailyGet an email when a match is published, or one summary a day.

Gmail

OutlookAny other inboxWorks with any email address

GovMarketto you

7:00 am

2 new consultancy and legal tenders

Ministry of Justice – Court Appointed Intermediary Services Framework Re-opening (April 2026)Consultancy & Legal · Closes 12 Nov 2026

Online Programme Management Services for Fully Online Postgraduate Programmes – Cardiff University Institute for Flexible Lifelong LearningEducation & Training · Closes 17 Nov 2026

From your alert: Consultancy & Legal

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.

Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Ipsos (Market Research) Ltd and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.

Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.

Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get consultancy and legal tenders in West Midlands by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month