Customer Care and Security Services for Blackpool Coastal Housing Resettlement Service
Blackpool Coastal Housing · Awarded contract
AwardedCustomer Care and Security Services for Blackpool Coastal Housing Resettlement Service
Awarded 13 Mar 2023
Awarded13 Mar 2023
Value£500,000.00
SupplierSecure FM LTD
RegionUnited Kingdom
CategoryPublic Safety & Security
Expires in 1y 1mo4y 9mo term, 77% elapsed
Awarded 13 Mar 2023Expires 12 Dec 2027
About
Blackpool Coastal Housing awarded a contract to Secure FM LTD for customer care and security services within its Resettlement Service.
The service provider is required to have experience dealing with vulnerable adults, families, and young people with multiple disadvantages and complex needs, and to manage sensitive and challenging situations.
Officers must respond to service needs, communicate effectively, defuse situations, and manage emergencies swiftly and confidently, with additional onsite support provided within appropriate timescales.
The contract is for two years with options to extend for one plus one year, valued at AUD 500,000.
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Customer Care and Security Services for Blackpool Coastal Housing Resettlement Service
Won by Secure FM LTD · Blackpool Coastal Housing
£500Kawarded
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Customer Care Officers for Emergency Housing and Resettlement – Blackpool Coastal Housing (William Lyons House & Emergency Accommodation)Public Services & Welfare · Closes 4 Nov 2026
Dorset Care, Support, Housing and Community Safety Framework – 10-Year Procurement for Care, Housing and Community Safety ServicesPublic Services & Welfare · Closes 31 Mar 2032
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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