Complaints and Feedback System with Member Enquiries for London Borough of Newham
LONDON BOROUGH OF NEWHAM · Awarded contract
AwardedComplaints and Feedback System with Member Enquiries for London Borough of Newham
Awarded 01 Nov 2022
Awarded01 Nov 2022
Value£71,720.00
SupplierCivica UK limited
AgencyLONDON BOROUGH OF NEWHAM
RegionUnited Kingdom
CategoryIT & Software
Ended 2y ago2y term
Awarded 1 Nov 2022Expired 31 Oct 2024
About
London Borough of Newham awarded a contract to Civica UK Limited for complaints and feedback with member enquiries, procured via the Gcloud process, valued at £71,720.
Similar open tenders12
TenderCloses
Procurement of Civil Engineering Contractors – Eastleigh Borough CouncilInfrastructure
19 Jul 2032
Community Information, Advice and Guidance Services for The CouncilPublic Services & Welfare
23 Nov 2026
Day & Evening Services – London Borough of Hackney (Building-Based and Community Integrated Lots)Public Services & Welfare
30 Apr 2027
Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical
23 Nov 2026
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Market Engagement — Community Safety Patrolling and Response Services for London Borough of CroydonPublic Safety & Security
09 Nov 2026
Delivery of Community Services for Eastleigh Borough Council (Apr 2027–Mar 2029, optional to Mar 2030, £45,000 p.a.)Public Services & Welfare
23 Nov 2026
Council Photography Services Framework for Events, Campaigns and CommunicationsArts & Culture
05 Nov 2026
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Dynamic Purchasing System for Temporary, Contractor and Interim Staffing – Hackney Borough Council Preferred Supplier ListingPublic Services & Welfare
16 Jan 2029
Market Engagement: Income Advice and Guidance Service for Older People – London Borough of CroydonPublic Services & Welfare
11 Nov 2026
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Civica Income Management System to London Borough of NewhamIT & SoftwareCivica
$415,971
Supply of iCasework Complaints and FOI Case Management System to London Borough of RedbridgeIT & SoftwareCivica UK Limited
$73,000
Provision of Civica iCasework Complaints and Feedback Case Management System to Liverpool City CouncilIT & SoftwareCivica UK Limited
$300,000
Award of Business Rates System Contract to Civica UK Ltd by London Borough of NewhamIT & SoftwareCivica UK Ltd
$186,484
Provision of Civica iCasework Member's Enquiries Case Management System to London Borough of IslingtonIT & SoftwareCIVICA UK LIMITED
$61,630.89
Award of Case Management System for Information Requests and Complaints to Civica UK LtdIT & SoftwareCivica UK Ltd
$128,225
Re-procurement of Civica Icasework Casework Software System for London Borough of HackneyIT & SoftwareCivica UK Limited
$145,467
Supply of Customer Feedback Monitoring System to Torbay CouncilIT & SoftwareCivica UK Limited
$120,000
Supply of Cloud-Hosted Complaints Management and Information Governance Solution to London Borough of Waltham ForestIT & SoftwareCivica UK Limited
$207,600
Supply of Civica iCasework Complaints and Feedback Case Management System to Liverpool City CouncilIT & SoftwareCivica UK Limited
$300,000
Complaints Case Management System for Wolverhampton City CouncilIT & SoftwareCIVICA UK LIMITED
$98,500
Award of Civica On-Demand Revenues and Benefits Support Services to Civica UK LimitedIT & SoftwareCivica UK Limited
$1,537,197
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Complaints and Feedback System with Member Enquiries for London Borough of Newham
Won by Civica UK limited · LONDON BOROUGH OF NEWHAM
£72Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Procurement of Civil Engineering Contractors – Eastleigh Borough CouncilInfrastructure · Closes 19 Jul 2032
Community Information, Advice and Guidance Services for The CouncilPublic Services & Welfare · Closes 23 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Civica UK limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
