Re-procurement of Civica Icasework Casework Software System for London Borough of Hackney
London Borough of Hackney · Awarded contract
AwardedRe-procurement of Civica Icasework Casework Software System for London Borough of Hackney
Awarded 08 Nov 2023
Expires in 4d3y term, 100% elapsed
Awarded 8 Nov 2023Expires 7 Nov 2026
About
London Borough of Hackney awarded a contract to Civica UK Limited for the re-procurement of the Civica Icasework casework software system, used council-wide to manage complaints, member inquiries, Mayor and cabinet enquiries, MP enquiries, FOIs, and SARs.
The contract was procured under the PCR 2015 regime via the G-Cloud 13 framework, with a value of AUD 145,467.
Similar open tenders12
TenderCloses
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
Dynamic Purchasing System for Temporary, Contractor and Interim Staffing – Hackney Borough Council Preferred Supplier ListingPublic Services & Welfare
16 Jan 2029
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical
23 Nov 2026
Day & Evening Services – London Borough of Hackney (Building-Based and Community Integrated Lots)Public Services & Welfare
30 Apr 2027
Provision of Recreational and Leisure Activities in Selected Birmingham ParksPublic Services & Welfare
26 Feb 2027
Council Photography Services Framework for Events, Campaigns and CommunicationsArts & Culture
05 Nov 2026
Software and Management System for the Crisis & Resilience FundIT & Software
18 Nov 2026
Uniform, Inventory and Asset Management Solution – Nottinghamshire PoliceIT & Software
04 Nov 2026
Property Insurance for 8,500 Leasehold, Right-to-Buy, Shared Ownership and Mortgaged Residential Properties – London Borough of Hackney (Excluding Broker Services)Finance & Insurance
20 Nov 2026
Temporary Accommodation Dynamic Purchasing System for Homeless Households – London Borough of HackneyPublic Services & Welfare
26 Jan 2028
Dynamic Purchasing System for Commissioning Contractors for Housing, Education, Regeneration and General Building WorksConstruction
05 Jul 2030
Other similar contracts12
Contract and supplierAwarded value
Provision of Civica iCasework Member's Enquiries Case Management System to London Borough of IslingtonIT & SoftwareCIVICA UK LIMITED
$61,630.89
Purchase and Implementation of Civica iCasework Case Management System for London Borough of IslingtonIT & SoftwareCivica UK Limited
$59,375
Re-procurement of Civica APP Software Licences and Support for London Borough of HackneyIT & SoftwareCivica UK Limited
$297,500
Supply of Civica iCasework Complaints and Feedback Case Management System to Liverpool City CouncilIT & SoftwareCivica UK Limited
$300,000
Supply of iCasework Complaints and FOI Case Management System to London Borough of RedbridgeIT & SoftwareCivica UK Limited
$73,000
Supply of iCasework Data Privacy Case Management System to London Borough of LewishamIT & SoftwareCivica UK Limited
$154,000
Supply of ICasework Case Management System to London Borough of IslingtonIT & SoftwareCivica Digital Solutions
$85,507.17
Supply of Civica APP Case Management System to London Borough of RedbridgeIT & SoftwareCivica UK Ltd
$43,015
Supply and Implementation of iCasework Community Helper Case Management Software for Liverpool City CouncilIT & SoftwareCivica Uk Limited
$43,200
Supply of iCasework Software to Central Bedfordshire CouncilIT & SoftwareCivica UK Limited
$197,317.72
Provision of Civica iCasework Complaints and Feedback Case Management System to Liverpool City CouncilIT & SoftwareCivica UK Limited
$300,000
Provision of iCasework Legal Services Case Management System to Liverpool City CouncilIT & SoftwareCivica UK Limited
$176,250
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in London in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Re-procurement of Civica Icasework Casework Software System for London Borough of Hackney
Won by Civica UK Limited · London Borough of Hackney
£145Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software · Closes 5 Nov 2026
Dynamic Purchasing System for Temporary, Contractor and Interim Staffing – Hackney Borough Council Preferred Supplier ListingPublic Services & Welfare · Closes 16 Jan 2029
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Civica UK Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in London?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in London by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
