Communications and Engagement Audit for Surrey and Borders Partnership NHS Foundation Trust

About

Surrey and Borders Partnership NHS Foundation Trust awarded a contract to Freshwater (UK Regions) Limited for a communications and engagement audit.

The contract, valued at AUD 19,800, involved a three-phase approach: Phase 1 included desktop research to assess the Trust's trust narrative, key messages, values, vision, stakeholders, website, intranet, social media, existing communications strategy, KPIs, proactive communications output, reputation via social listening, staff survey, internal communications, and stakeholder engagement.

Phase 2 involved qualitative research through one-to-one interviews with executives, governors, communication team members, and external stakeholders, as well as focus groups with staff and stakeholders.

Phase 3 delivered a draft recommendations report analyzing best practices, research findings, and providing conclusions and recommendations, with the authors available to present findings to the Trust.