Commissioned The Relatives & Residents Associations to Provide Qualitative Intelligence on Residential Care Experiences
Awarded 31 Mar 2015
About
The Care Quality Commission awarded a contract to The Relatives & Residents Associations for the provision of a continuous feed of qualitative intelligence about people's experiences of care at named health and social care services.
The supplier, a national voluntary organisation running a telephone helpline service, will use CQC's Share Your Experience form to gather and relay public views and experiences, supporting CQC's regulatory work in deciding when, where, and what to inspect, as well as informing registration, inspection, judgements, and ratings.
The contract value is AUD 30,000.
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