Business Energy and Industrial Strategy · Awarded contract

Awarded

Case Analysis for Insolvent Green Deal Providers by Financial Ombudsman Service

Awarded 23 Oct 2018

View live tenders

Awarded23 Oct 2018

Value£685,000.00

SupplierFinancial Ombudsman Service

AgencyBusiness Energy and Industrial Strategy

RegionUnited Kingdom

CategoryFinance & Insurance

Ended 6y 7mo ago1y 5mo term

Awarded 23 Oct 2018Expired 29 Mar 2020

About

Business Energy and Industrial Strategy awarded a contract to Financial Ombudsman Service for case analysis related to insolvent Green Deal Providers.

The Financial Ombudsman Service has a role in the Green Deal Framework Regulations to resolve consumer complaints that have not been resolved through their Green Deal Providers.

Where the Provider has gone into liquidation, any decisions by the FOS cannot be implemented by the companies, meaning that the FOS is unable to fulfil their role and there is no redress for consumers.

This contract enables the FOS to review the complaints in order to provide meaningful consumer redress.

The FOS have a unique role within the Green Deal Framework, and this is why there has been no open competition for the award of this contract.

The contract value is £685,000.

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