Award of Visa and Citizenship Application Services for the UK (Lot 5) to Teleperformance Contact Limited
Home Office · Awarded contract
AwardedAward of Visa and Citizenship Application Services for the UK (Lot 5) to Teleperformance Contact Limited
Awarded 15 Oct 2023
Awarded15 Oct 2023
Value£163,000,000.00
SupplierTeleperformance Contact Limited
AgencyHome Office
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 11mo4y term, 77% elapsed
Awarded 15 Oct 2023Expires 14 Oct 2027
About
Home Office awarded a contract to Teleperformance Contact Limited for the provision of Visa and Citizenship Application Service (VCAS) Centres in the United Kingdom (Lot 5).
The contract covers activities including provision of VCAS Centres (infrastructure and people), appointment booking, priority/added-value services, fees, identity check and document verification, document upload, biometric capture, digital interviewing, vignette services, HMPO specific requirements, and complaints and customer insight.
The contract value is £163,000,000.
Similar open tenders12
TenderCloses
Birmingham Flexible Contracting Agreement for Refugee Support and Integration Services (Lots 1–5)Public Services & Welfare
30 Mar 2027
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Qualification Delivery Partner — Vocational & Professional Qualifications for Sanctuary (Care, Housing, Business) (4 Lots)Education & Training
20 Nov 2026
Procurement of Unified Communications Telephony and Contact Centre SystemIT & Software
30 Nov 2026
NHS England GMTS Virtual Assessment Centre Services for September Intakes 2027–2029Education & Training
10 Nov 2026
Passenger Transport Dynamic Purchasing System – PCV, Hackney/Private Hire, Drivers/Escorts, Ambulance, Public and Other Car ServicesTransport & Logistics
01 Apr 2027
Specialist Immigration Advice Services for Single Adults Sleeping Rough in London — 5 Regional LotsConsultancy & Legal
17 Dec 2026
Voyager Intelligent Document Management System Contract — G-Cloud 14 (RM1557.14) Lot 2IT & Software
30 Nov 2026
Language Services Dynamic Purchasing System – Leicestershire Police for UK Police Forces and Home OfficePublic Safety & Security
30 Aug 2027
Start Up Loans Business Support Partner Contracts for Pre‑Loan Support Across the UK (Regional, National & Specialist)Finance & Insurance
17 Nov 2026
Integrated Property Licensing Service for Selective and Additional LicensingPublic Services & Welfare
04 Dec 2026
Telecommunications Services Dynamic Purchasing System (60‑month) – Procurement Assist Limited / iFM BoltonTelecommunications
31 May 2029
Other similar contracts12
Contract and supplierAwarded value
Award of Visa and Citizenship Application Services for the Americas, Canada, Australasia, and EuropePublic Services & WelfareVF Worldwide Holdings Ltd
$303,000,000
Award of Visa and Citizenship Application Services for Asia and Asia PacificPublic Services & WelfareVF Worldwide Holdings Ltd
$271,000,000
Award of Visa and Citizenship Application Services for Africa and Middle East to VF Worldwide Holdings LtdPublic Services & WelfareVF Worldwide Holdings Ltd
$316,000,000
Award of Visa and Citizenship Application Services for China and Taiwan to VF Worldwide Holdings LtdPublic Services & WelfareVF Worldwide Holdings Ltd
$147,000,000
Provision of Next Generation Visa Application Centres in Africa and EuroMed RegionsPublic Services & WelfareTELEPERFORMANCE LIMITED
$166,700,000
Provision of Contact Centre Services for the Home Office and HM Passport OfficePublic Services & WelfareTELEPERFORMANCE LIMITED
$22,800,000
Provision of Contact Centre Services for UK Visas and ImmigrationPublic Services & WelfareSitel Ltd
$0
Provision of Home Office and Asylum Interview ServicesPublic Safety & SecurityVF SERVICES (UK) LIMITED
$5,026,005
Provision of Citizen Facing Contact Centre Services for NHS EnglandPublic Services & WelfareTELEPERFORMANCE LIMITED
$28,000,000
Award of Testing Contact Centre Services to Teleperformance Ltd by DHSCHealth & MedicalTeleperformance Ltd
$4,000,000
Award of Total Voice Solutions Call Centre Contract to British Telecommunications Ltd by the Home OfficeTelecommunicationsBRITISH TELECOMMUNICATIONS LTD
$803,359.73
Provision of Front End Services for UK Visas and Immigration by Sopra SteriaIT & SoftwareSopra Steria LTD
$94,000,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Award of Visa and Citizenship Application Services for the UK (Lot 5) to Teleperformance Contact Limited
Won by Teleperformance Contact Limited · Home Office
£163.0Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
Birmingham Flexible Contracting Agreement for Refugee Support and Integration Services (Lots 1–5)Public Services & Welfare · Closes 30 Mar 2027
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Teleperformance Contact Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins public services and welfare contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
