Award of Short-Term Urgent Treatment Centre Services to Greenbrook Healthcare by North West London CCG

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North West London Clinical Commissioning Group awarded a contract to Greenbrook Healthcare for the provision of urgent treatment centre services from 1st April 2022 to 31st January 2023 (10 months), valued at £16,134,430.

The contract ensures continuity of service while a procurement exercise is underway.

The UTCs are located at Ealing Hospital, Northwick Park, Central Middlesex Hospital, and Hillingdon Hospital sites.

The service includes GP-led care staffed by GPs, nurses, and other clinicians, with access to simple diagnostics such as urinalysis, ECG, and in some cases X-ray.

It provides a consistent route to access urgent appointments within 4 hours, booked through NHS 111, ambulance services, and general practice, with a walk-in option available.

The centres aim to offer routine and same-day appointments, and out-of-hours general practice, for both urgent and routine appointments at the same facility where geographically appropriate.

They operate as part of locally integrated urgent and emergency care services in conjunction with the ambulance service, NHS 111, local GPs, hospital A&E services, and other local providers.

The standardisation and simplified access are expected to reduce attendance at and conveyance to A&E, as well as improve patient convenience.