Award of Responsive Home Care Pilot to Universal Care Services Ltd. by Walsall Council

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Walsall Council e-Tendering awarded a contract to Universal Care Services Ltd.

for a responsive Pathway 1 service pilot aimed at supporting individuals discharged from hospital or at risk of admission.

The service involves assessing individuals by a multi-disciplinary team within 24 hours of discharge, facilitating care prescription in the person's own home, providing step-up referrals to avoid hospital admission, and offering end-of-life care packages.

The provider will assist in developing a responsive service referral and assessment process, contribute to the local technology in care offer, and utilize an electronic care management system to record goals and outcomes.

The pilot includes evaluation through customer feedback collection and analysis.

The block number of hours will grow incrementally from 100 hours in week one to a maximum of 500 hours per week from week five onwards.

The contract value is £400,000.