Award of Mini Competition under CCS Framework Agreement RM6116 - for a Unified Communications Con...
Awarded Unknown
About
Mini Competition under Crown Commercial Service Framework Agreement RM6116 - Network Services 3 relating to the purchase of a Unified Communications, Contact Centre and Customer Experience Platform , calling off from Lots 4b Digital Communication Services (Unified Communications and Lot 4c (Contact Centre Solutions).Dundee City Council intends to award a single Call-Off Contract for Lot 4b (Unified Communications) AND Lot 4c (Contact Centre Solutions).
Bidders must be able to demonstrate that they can deliver an integrated solution covering the requirements of both lots, either as the prime contractor or via a defined consortium/subcontractor model.
Please note, Bidders MUST be on both Lots 4b and 4c to be eligible to submit a bid for the mini competition.
This is one of the pass/fail requirements within the documentation.Dundee City Council have developed a digital strategy to maximise the potential of digital technologies and improve outcomes and services for all our citizens and employees, in a way which supports the delivery of the Council’s priorities and to design a modern digital Council.A key project on this journey is the adoption of a new cloud-based, omni-channel customer experience platform that will drive innovation and transformation of Council services.The Council’s current telephony and contact centre system is a legacy on-premise system.
The contract for licensing and maintenance of this system expires at the end of September 2026.
Rather than make significant investment in this platform the Council are taking the opportunity to procure a modern, cloud-based platform, which can easily integrate with other Council systems and provide an enhanced customer experience that will be suitable for current and future digital services.The solution must be capable of supporting current desk-based telephony, voicemail, call recording, advanced call routing and voice channel contact centre requirements.
It should also include the capability for AI driven chatbots, webchat, automation, real-time insights and within a single platform support multiple channels of customer engagement such as email, SMS, conversational AI and Social Media.Please see attached documentation for more information.
Similar open tenders12
Other similar contracts12
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in Scotland in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
GmailAssess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Market
Follow 8x8 UK (t/a 8x8) and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
GovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Get started
Get IT and software tenders in Scotland by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
