Award of Independent Health Complaints Advocacy and Healthwatch Services to Engaging Communities Staffordshire
Wolverhampton City Council · Awarded contract
AwardedAward of Independent Health Complaints Advocacy and Healthwatch Services to Engaging Communities Staffordshire
Awarded 01 Apr 2016
Awarded01 Apr 2016
Value£1,230,710.00
RegionWest Midlands
CategoryHealth & Medical
Ended 5y 7mo ago5y term
Awarded 1 Apr 2016Expired 31 Mar 2021
About
Wolverhampton City Council awarded a contract to Engaging Communities Staffordshire for the provision of an Independent Health Complaints Advocacy Service (IHCAS), locally branded as Wolverhampton Health Advocacy Services (WHACS), and Healthwatch Wolverhampton (HWW).
The contract, valued at £1,230,710, covers two separate lots: Lot 1 for IHCAS/WHACS to support individuals in making complaints about health services, and Lot 2 for HWW to act as an independent consumer champion representing public views on local care services.
The service commenced on 1 April 2016 for a three-year term with an option to extend for up to 24 months.
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Award of Independent Health Complaints Advocacy and Healthwatch Services to Engaging Communities Staffordshire
Won by Engaging Communities Staffordshire · Wolverhampton City Council
£1.2Mawarded
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Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical · Closes 23 Nov 2026
Independent Health Complaints Advocacy Service (IHCAS) – Provision Contract 1 Apr 2027 to 31 Mar 2030Health & Medical · Closes 23 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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