Award of Contact Center and CRM Services to CIPTEX LTD for PACE Covid Scaleup
Money And Pensions Service · Awarded contract
AwardedAward of Contact Center and CRM Services to CIPTEX LTD for PACE Covid Scaleup
Awarded 01 Dec 2020
Ended 4y 11mo ago12mo term
Awarded 1 Dec 2020Expired 30 Nov 2021
About
Money And Pensions Service awarded a contract to CIPTEX LTD for the provision of contact center and CRM services under the Crown Commercial Framework RM1557.11 Lot 2 Cloud Software.
The contract, valued at £1,986,410, supports the PACE Covid Scaleup initiative.
Similar open tenders12
TenderCloses
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Spark — The Technology Innovation MarketplaceIT & Software
16 Feb 2029
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Cyber Security Services 3 – Government and Public Sector Purchasing System Extended to 13/02/2029IT & Software
11 Feb 2029
Spark – Technology Innovation Marketplace DPS for Public Sector Procurement (extended to 15/11/2026)IT & Software
13 Feb 2029
Insurance Services 3 — 96-Month Dynamic Purchasing System (Crown Commercial Service)Finance & Insurance
07 Feb 2028
Voyager Intelligent Document Management System Contract — G-Cloud 14 (RM1557.14) Lot 2IT & Software
30 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Pan-Government Agreement for Income Generation from Estates, Assets and Intellectual PropertyMiscellaneous
14 Sep 2028
Extension of Artificial Intelligence Dynamic Purchasing System for Public Sector – Crown Commercial ServiceIT & Software
24 Feb 2029
Crown Commercial Service DPS for Learning and Training Services to UK Public Sector – ends 27/10/2028Education & Training
27 Oct 2028
Artificial Intelligence Services Dynamic Purchasing System – Crown Commercial ServiceIT & Software
21 Feb 2029
Other similar contracts12
Contract and supplierAwarded value
Award of Virtual Contact Centre Solution to CIPTEX LTD by Money and Pensions ServiceIT & SoftwareCIPTEX LTD
$64,400
Extension of PACE Scaleup and CRM Services Contract with Ciptex LtdIT & SoftwareCiptex Ltd
$255,336
Award of Zendesk CRM Licences and Professional Services to CIPTEX Ltd by Money and Pensions ServiceIT & SoftwareCIPTEX LTD
$197,659.2
Provision of Cloud-Based Contact Centre Solution to Aster Group LimitedIT & SoftwareCiptex Ltd
$982,447.98
Provision of Cloud Contact Centre Service via G-Cloud 10 FrameworkIT & SoftwarePuzzel Ltd
$286,296
Provision of COVID-19 Contact Centre Services by Teleperformance Ltd for NHS DigitalPublic Services & WelfareTeleperformance Ltd
$28,000,000
Award of Contact Centres and Business Services Framework by Crown Commercial ServicePublic Services & WelfareNCO EUROPE LIMITED,go-centric ltd,TELEPERFORMANCE LIMITED,VENTRICA LTD,HINDUJA GLOBAL SOLUTIONS UK LIMITED,ARVATO LIMITED,Sitel UK Limited,SHARED SERVICES CONNECTED LTD,TTEC (UK) SOLUTIONS LIMITED,Capita Business Services Ltd,SERCO LIMITED,G4S FACILITIES MANAGEMENT (UK) LIMITED,CHARLES NOVACROFT DIRECT LIMITED,THE CONTACT COMPANY LTD,ResQ Limited,ACCENTURE (UK) LIMITED,LIBERATA UK LIMITED,NHS SHARED BUSINESS SERVICES LIMITED
$3,500,000,000
Implementation of Cloud-Based Contact Centre Solution for Pension Protection FundIT & SoftwareDaisy Corporate Services Trading Limited
$924,000
Provision of Omnichannel Contact Centre Solution to Care Quality CommissionIT & SoftwarePuzzel Ltd
$2,261,782.12
Award of Contact Centre Services to Serco Limited by Companies HousePublic Services & WelfareSerco Limited
$23,831,000
Award of CCaaS Contract to Business Systems for NICE Incontact Cloud Contact SolutionIT & SoftwareBusiness Systems UK Ltd
$881,733
Provision of Call Centre Software to the Intellectual Property OfficeIT & Software8X8 UK LIMITED
$24,674.4
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Award of Contact Center and CRM Services to CIPTEX LTD for PACE Covid Scaleup
Won by CIPTEX LTD · Money And Pensions Service
£2.0Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software · Closes 11 Jan 2027
Spark — The Technology Innovation MarketplaceIT & Software · Closes 16 Feb 2029
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow CIPTEX LTD and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
