Tender: Tenant Insights Programme – Tenant Survey to Collect Protected Characteristics and Support Needs for Bernicia

About

Bernicia is seeking a supplier for an accessible, inclusive tenant survey to collect protected characteristic information and additional support needs to improve the completeness and accuracy of customer records. The supplier will design and deliver a survey that achieves high response rates and generates high-quality data, using one or a blend of delivery methods such as online, telephone, SMS or postal surveys, and is expected to recommend the most effective methodology. The information collected will help Bernicia better understand its customers, support compliance with equality and regulatory requirements, and enable services to be designed and delivered to meet the needs of all households. Bernicia is looking for a supplier with a proven track record of delivering similar projects and welcomes innovative approaches to improve response rates and engage tenants who are traditionally less likely to participate.