Tender: Support Services Contract for Telecoms Association of the UK Water Industry (TAUWI)

About

Telecoms Association of the UK Water Industry (TAUWI) is seeking a supplier for comprehensive support services to act as a technical, regulatory, administrative and strategic partner covering meetings, spectrum management, telecommunications support, governance, security and administration. The supplier will manage Ofcom‑allocated radio spectrum for TAUWI members—including frequency planning and allocation (PBR, telemetry, RMR), licensing support and compliance, interference investigation and national frequency planning—support the transition to digital radio systems, provide technical advice, site visits and planning tools, and attend and support TAUWI and Technical Working Group meetings (in‑person and remote) with briefings, agendas, minutes, logistics and a quarterly newsletter. The role also includes advising members on telecom systems, regulatory updates and health & safety training, maintaining an industry cyber and telemetry security strategy aligned with NCSC, Ofcom and NIS Regulations, providing a secure data repository with encryption, access controls and MFA and ensuring GDPR/Data Protection Act 2018 compliance and cyber certifications (e.g., ISO 27001, Cyber Essentials Plus). The supplier must handle stakeholder engagement with Ofcom, DEFRA, BIS, Water UK and industry groups, collect and manage licence fees and member contributions, pay Ofcom fees and manage trust accounts, maintain spectrum planning software, modelling tools and accurate records with backup and disaster recovery, process windfarm applications and notify impacted members, offer optional enhanced services and deliver quarterly, TWG/executive and annual reports; failure to meet service levels can lead to contract termination. Procurement is being run by NI Water Procurement on behalf of TAUWI, and TAUWI will form the contract.