Tender: SIA Lone Worker Mobile App and 24/7 Monitoring Service – 150–200 Users (2026)

About

SIA is seeking a supplier for a lone worker mobile application and a manned 24/7 monitoring and response service to support the health, safety and wellbeing of staff who may work alone. The requirement covers an initial user community of 150 colleagues, anticipated to rise to 200, and the mobile app must be available on iOS, Android or Windows with alerting to emergency contacts and the 24/7 monitoring company, journey and meeting planner, welfare/check-in prompts, live real-time GPS tracking, low-battery warnings, panic button or shake activation, live audio/video streaming to the monitoring centre on alert, compatibility with Bluetooth Smart buttons (including V.ALRT), and functionality in low-data or GPRS/low-signal areas. The monitoring service must be manned 24/7, attempt to call the user on alert, call emergency services if required, employ staff vetted to a minimum BPSS standard, and offer immediate emergency response with complete UK coverage. The service desk must act as a single point of contact handling telephone and email support, accurate issue recording, categorisation and prioritisation, escalation, timely resolution, active ownership and tracking of incidents, and incident management and reporting.