Tender: Revenue Collection and Benefits Administration Services – Council Tax, Business Rates & Free School Meals (Live 1 Oct 2027)

About

The Authority is seeking a suitably qualified and experienced service supplier to deliver high-quality, compliant and customer-focused revenue collection and benefits administration services from 1 October 2027, including fully managed revenue collection for Council Tax and Business Rates, fully managed benefits administration for Housing Benefits, Council Tax Support and Discretionary schemes, fully managed Free School Meals administration, customer services for all listed services, provision and system management of the Business Rates system and the Council Tax and Benefits system (and any other systems not provided or managed by the Council), mobilisation and system implementation, ongoing service improvement with cost savings and benchmarking, and exit and transition management support. The contract is anticipated to commence in February 2027 to enable mobilisation, with the full live service starting 1 October 2027; the initial term runs until 30 September 2032 with the Authority able to extend by two further two-year periods to 30 September 2034 and 30 September 2036.