Tender: Provision of Managed Street Marshal Service in Taunton (Apr 2026–Mar 2029)

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Taunton Town Council is seeking a supplier for a managed street marshal service from April 2026 to March 2029 to improve safety and reduce anti-social behaviour in Taunton town centre. The service must provide street ambassadors/marshals who create a friendly, welcoming environment, engage with businesses, residents, visitors and community groups, identify ASB hotspots, approach groups to check welfare, and work with the local policing team. Marshals should support local businesses by enabling reporting of incidents (verbal abuse, shoplifting and more serious crime) using digital platforms or software (such as UKPAC) and via a radio link system. Potential certifications and training for marshals listed in the tender include SIA, conflict management, physical intervention, safeguarding children, vulnerable adult protection, welfare and vulnerability engagement, "Ask for Angela", First Aid, prevention of violence against women and girls, anti-racism and LGBTQA+ awareness, and handling conflict with teenagers. Taunton is the county town of Somerset, designated a Garden Town, with a population of around 62,000.