Shared Services For Housing (SSfH) Ltd · ProContract

Closed

Tender: Out-of-Hours Emergency Housing and Welfare Support Service for Brunelcare Sheltered Housing – Commencing April 2027

Released about 2 months ago

Closed20 Oct 2026

Likely valueEstimate£170K to £400KInflation adjusted

LocationSouth West

AgencyShared Services For Housing (SSfH) Ltd

SourceProContract

CategoryPublic Services & Welfare

Submissions closedClosed Tue, 20 Oct 2026

About

Brunelcare is seeking a supplier for an Out-of-Hours (OOH) Service to deliver urgent housing, property and welfare-related support during evenings, weekends and public holidays for residents living in its sheltered flats and bungalows. The service must provide emergency repairs and safety incident response, welfare checks and safeguarding alerts, assistance with access issues and lockouts, escalation and handover to Brunelcare's daytime operational teams, and coordination with Brunelcare's DLO and specialist contractors for repair call-outs, together with comprehensive call handling and triage including logging, monitoring, escalation and reporting of all out-of-hours incidents. Brunelcare is running an Open Procedure to appoint a supplier for a contract starting 1 April 2027 with an initial three-year term and an option to extend up to two additional years (maximum five years); Shared Services for Housing (SSfH) is acting as the managing organisation on Brunelcare's behalf and the tender submission deadline is 12pm (noon) on 20 October 2026.

Insight

This opportunity is likely valuable for providers able to deliver reliable out-of-hours coverage (evenings, weekends and public holidays), robust call handling/triage and coordination with a DLO and specialist contractors; key considerations include meeting safeguarding and reporting requirements, ensuring effective escalation and handover to daytime teams, and aligning service start and contract timelines with the 1 April 2027 commencement and 20 October 2026 tender deadline.

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Shared Services For Housing (SSfH) Ltd

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