Tender: NHS 111 Mental Health Crisis Call Handling (111 Option 2) – Avon and Wiltshire Mental Health Partnership NHS Trust

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Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver an integrated NHS 111 Mental Health Crisis Response Service (111 Option 2) to provide 24/7 call handling, including access, triage and call management for adults (18+) and children and young people (under 18). The appointed provider will be solely responsible for the call handling element while AWP retains responsibility for all clinical assessment activity, clinical decision-making and outcomes; the provider must operate within a matrix management model and work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. This opportunity is run under Provider Selection Regime (PSR) regulations and aligns with NHS England requirements and the Long Term Plan aim for mental health crisis calls via NHS 111 to be connected directly to a dedicated 24/7 response (111-2), with the shift to 111-based access required by the end of March 2024.