Tender: Market Testing for Social Care Provider Relationship Management Software – Warwickshire County Council

About

Warwickshire County Council is seeking information on social care provider relationship management software to strengthen how it engages with, understands and manages the local social care provider market. The council works with a wide range of regulated and non-regulated providers and currently holds information about providers, quality, performance, risks, engagement activity and market intelligence across different systems, teams and processes, which can make it difficult to maintain a single, consistent view. The council is interested in digital tools offering functionality such as provider records, contact management, engagement logs, risk and issue tracking, quality and performance information, market intelligence, reporting, dashboards and where appropriate integration with existing council systems. This preliminary market engagement will gather evidence on the range of solutions available, how they are currently used in social care or comparable sectors, the extent to which they could meet the council’s requirements, likely implementation considerations, support models, interoperability, data security arrangements and indicative costs to help the council assess market maturity, identify delivery options, understand risks or constraints and decide whether a future procurement is appropriate.