Tender: Let's Talk Money Debt & Housing Support Service – Caerphilly County Borough (16+)

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Caerphilly County Borough Council is seeking a supplier to deliver the Let's Talk Money Debt and Housing Support Service, jointly funded through the Housing Support Grant (HSG) and the Children’s and Communities Grant (CCG – Families First), to provide targeted, debt-led housing support for individuals and families aged 16 and over in Caerphilly where debt is a primary driver of housing risk, homelessness or wider family instability. The referral-led service, accessed primarily via the Housing Support Gateway, will use a single lead-worker model to deliver practical, hands-on support (not advice-only) including FCA-regulated debt advice, financial capability and budgeting support, securing viable debt solutions, income maximisation, benefit entitlement checks, welfare benefit applications and related mandatory reconsiderations and appeals for supported clients, housing-related support, home visits and outreach, tenancy sustainment and homelessness prevention. The specification is outcome-based, requires supported actions where vulnerability or executive-function barriers prevent independent action, and expects support to be tapered as clients become more independent.