Tender: Administration and Recovery Services for Housing Benefit and Council Tax Support – Birmingham City Council

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Birmingham City Council is seeking a supplier to provide administration and resource support for Department of Work and Pensions initiatives, including assessing and awarding Housing Benefit and Council Tax support for new applications and changes of circumstance, recovering overpaid Housing Benefit, and assessing discretionary housing award applications in line with DWP regulations and local procedures. Resources will be called off by the Council as required, Council terms and conditions will apply, and provider staff will be trained and granted access to the Council’s systems once NDAs and security checks are completed; the provider’s IT must be compatible with the Citrix Client used on their devices.