Welfare Benefits and Tribunal Support Service for Adults with Complex Needs in Doncaster

About

Doncaster Council awarded a contract to Dial Doncaster for the provision of a Welfare Benefits and Tribunal service for the Doncaster area.

The service supports adults with multiple and complex needs who have a disability or long-term health condition, as well as their carers, with welfare benefits and tribunal representation.

Its aim is to ensure these individuals are aware of and able to take up their rights to welfare benefits, thereby maximising their income and improving their independence and choice.

The service focuses on those who may not have the ability to navigate the benefits system and online and other digital technology to make a benefits claim, while actively promoting independence and self-help for those with the resilience and ability to navigate the system themselves via digital methods or other community-based support, such as libraries.

The contract commenced on 01/04/2022 and runs for a period of 3 years, with an option to extend by a further 12 months at the sole discretion of the council.

The contract value is AUD 371,920.