Voice Automation and Biometrics for HMRC Contact Centre Telephony
H M REVENUE & CUSTOMS · Awarded contract
AwardedVoice Automation and Biometrics for HMRC Contact Centre Telephony
Awarded 27 Aug 2020
Awarded27 Aug 2020
Value£19,008,915.00
AgencyH M REVENUE & CUSTOMS
RegionUnited Kingdom
CategoryIT & Software
Ended 2y 2mo ago4y term
Awarded 27 Aug 2020Expired 26 Aug 2024
About
H M Revenue & Customs awarded a contract to Nuance Communications Ireland Limited for the provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.
The contract, valued at AUD 19,008,915, covers the supply of these services under the Contact Engagement Programme - Telephony Services - Voice Automation.
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Voice Automation and Biometrics for HMRC Contact Centre Telephony
Won by NUANCE COMMUNICATIONS IRELAND LIMITED · H M REVENUE & CUSTOMS
£19.0Mawarded
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