Provision of Contact Centre Support and SmartAgent GUI to HMRC National Coordination Unit
H M REVENUE & CUSTOMS · Awarded contract
AwardedProvision of Contact Centre Support and SmartAgent GUI to HMRC National Coordination Unit
Awarded 23 Mar 2020
Awarded23 Mar 2020
Value£150,000.00
SupplierMISSION LABS LIMITED
AgencyH M REVENUE & CUSTOMS
RegionUnited Kingdom
CategoryIT & Software
Ended 5y 8mo ago12mo term
Awarded 23 Mar 2020Expired 22 Mar 2021
About
H M Revenue & Customs awarded a contract to MISSION LABS LIMITED for the provision of contact centre support and SmartAgent GUI for the HMRC National Coordination Unit (NCU).
The contract value is AUD 150,000.
Similar open tenders12
TenderCloses
HMRC Cryptoasset Investigation Services — Tracing Licences, Forensic Support, APIs and TrainingPublic Safety & Security
09 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Regional SaaS CRM and Management Information System for Employability and Skills – Edinburgh & South East ScotlandIT & Software
11 Jan 2027
NHS Resolution Pega Cloud Support, Maintenance and Development with CaseHub Licences (Pre‑Market Engagement)IT & Software
06 Nov 2026
Voyager Intelligent Document Management System Contract — G-Cloud 14 (RM1557.14) Lot 2IT & Software
30 Nov 2026
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Pan-Government Agreement for Income Generation from Estates, Assets and Intellectual PropertyMiscellaneous
14 Sep 2028
System Integrator for Billing and CRM Implementation – United UtilitiesIT & Software
18 Dec 2026
Provision of ICT Products, Services and Solutions Framework for Education – Nexus Multi Academy TrustIT & Software
11 Nov 2026
Event Management Agency Services Dynamic Supplier List – AMRC (Rotherham, Sheffield, Wales, Lancashire)Consultancy & Legal
19 Apr 2029
Support, Maintenance and Development of NICS Identity Assurance (NIDA) and Digital Identity Verification Services – Department of FinanceIT & Software
20 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Award of Contact Centre Telephony Support Contract to Mission Labs Limited by HMRCIT & SoftwareMISSION LABS LIMITED
$336,000
Implementation of AWS Telephony Service for HMRC's NCUIT & SoftwareMission Labs
$18,000
Provision of Contact Centre Telephony Platform and Systems Integration Services to HMRCIT & SoftwareCapgemini Uk Plc
$42,945,026
Voice Automation and Biometrics for HMRC Contact Centre TelephonyIT & SoftwareNUANCE COMMUNICATIONS IRELAND LIMITED
$19,008,915
Production Support for Case Management Applications at HMRCIT & SoftwareCOGNIZANT TECHNOLOGY SOLUTIONS GLOBAL SERVICES LIMITED
$2,365,440
Microsoft Unified Support Services for HMRCIT & SoftwareMicrosoft Limited
$1,921,233
Provision of Advanced Analytics and Cognitive Services to HMRCIT & SoftwareACCENTURE (UK) LIMITED,Capgemini UK PLC,EQUAL EXPERTS UK LIMITED
$5,492,760.96
Cloud Platform Centre of Excellence Services for HMRCIT & SoftwareTECKNUOVO LTD
$3,600,000
Provision of Orchestration and Integration Services to HMRCIT & SoftwareNew World Tech Ltd
$82,859
Provision of Microsoft Unified Support Services to HMRCIT & SoftwareMicrosoft Limited
$2,150,696
CCA Accreditation Assessment for HMRC Contact CentresConsultancy & LegalSGS United Kingdom Ltd,SGS United Kingdom Ltd
$48,000
Provision of Live Services Support for HMRC Borders & Trade Cloud Micro-Service SolutionsIT & SoftwareMASTEK (UK) LTD.
$21,000,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Contact Centre Support and SmartAgent GUI to HMRC National Coordination Unit
Won by MISSION LABS LIMITED · H M REVENUE & CUSTOMS
£150Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
HMRC Cryptoasset Investigation Services — Tracing Licences, Forensic Support, APIs and TrainingPublic Safety & Security · Closes 9 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow MISSION LABS LIMITED and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
