Transport for Wales Rail Limited (Utility Buyer) · Awarded contract

Awarded

Taxi Booking Management Service (Taxi Aggregator)

Awarded 01 Nov 2026

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Awarded from this tender, closed 27 Apr 2026Taxi Booking Management Service (Taxi Aggregator)

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Awarded01 Nov 2026

Value£20,880,000.00

SupplierCMAC Group UK Ltd

AgencyTransport for Wales Rail Limited (Utility Buyer)

RegionWales

CategoryTransport & Logistics

Expires in 1y 12mo2y term, 4% elapsed

Awarded 1 Nov 2026Expires 31 Oct 2028

About

Transport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements.

The platform must ensure reliable, on time services and meet TfWRL’s operational and quality standards.

The successful Supplier will be responsible for delivering: - An easy to use online booking portal/app with real time tracking and reporting capabilities.

- A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements.

- A24/7/365 call centre.

- Access to a range of vehicle types, including (but not limited to) WAV taxis.

- A robust complaints handling process to fully investigate and resolve issues raised.

- A dedicated account manager as the primary point of contact for TfWRL.

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Taxi Booking Management Service (Taxi Aggregator)

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