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Transport for Wales Rail Limited (Utility Buyer) · Find a Tender

Awarded

Tender: Taxi Booking Management Service (Taxi Aggregator)

Released 7 months ago

AwardedView contract

Won byCMAC Group UK Ltd

Contract value£20.9M

Term2 yearsNov 2026 to Oct 2028

Awarded17 June 202651 days after closing

With this buyerFirst contract12 contracts in total

Closed27 Apr 2026

Est. valueEstimate£870K to £14.5M

LocationWales

AgencyTransport for Wales Rail Limited (Utility Buyer)

SourceFind a Tender

CategoryTransport & Logistics

Submissions closedClosed Mon, 27 Apr 2026

About

Transport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements. The platform must ensure reliable, on time services and meet TfWRL’s operational and quality standards. The successful Supplier will be responsible for delivering: - An easy to use online booking portal/app with real time tracking and reporting capabilities. - A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements. - A 24/7/365 call centre - Access to a range of vehicle types, including (but not limited to) WAV taxis. - A robust complaints handling process to fully investigate and resolve issues raised. - A dedicated account manager as the primary point of contact for TfWRL.

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Similar awarded contracts12

Typical £870K to £14.5M

Taxi Booking Management Service (Taxi Aggregator)Transport & LogisticsCMAC Group UK Ltd

£20,880,000

Travel Management Services ProviderTransport & LogisticsPERK UK LIMITED

£10,800,000

Ground Transportation (Rail Replacement Taxi)Transport & LogisticsCMAC GROUP UK LIMITED

£1,920,000

Taxi Marshalling Services for Telford & Wrekin CouncilPublic Safety & SecurityBusiness Watch Guarding Limited

£14

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Transport for Wales Rail Limited (Utility Buyer)

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