Support for Step Up to Social Work Cohort 7 Applicant Assessment and Quality Assurance

About

Department for Education awarded a contract to Capita Business Services Limited for support of the Step Up to Social Work Cohort 7 programme.

The contractor performed a dual role: providing ongoing quality assurance to regional partnerships and DfE on applications and applicant tracking from appointment in October 2020 through to end of contract, and acting as a single, accurate and consistent contact point and source of information for applicants throughout the assessment process.

Tasks included managing acknowledgements of applications and results promptly, with a target of 95% of responses to applicant queries and complaints within 24 hours following both the initial sift and the subsequent assessment process and assessment centre phase.

The contract value was AUD 300,000.