Supply of Recorded Voice Prompts and IVR Support to the Financial Conduct Authority
Financial Conduct Authority · Awarded contract
AwardedSupply of Recorded Voice Prompts and IVR Support to the Financial Conduct Authority
Awarded 30 Sep 2021
Awarded30 Sep 2021
Value£41,040.00
SupplierPremier Business Audio
RegionLondon
CategoryTelecommunications
Ended 2y 1mo ago3y term
Awarded 30 Sept 2021Expired 29 Sept 2024
About
The Financial Conduct Authority awarded a contract to Premier Business Audio for the delivery of high-quality recorded voice prompts and assistance with IVR technology to support the FCA's Supervision Hub.
The Supervision Hub handles approximately 300,000 queries annually, primarily via telephony, and requires effective call routing to appropriately experienced supervisors using a mixture of directive prompts and passive call routing technology.
The supplier was engaged to provide technical experience in voice prompt delivery, advice and guidance on IVR structure and scripting, and support in delivering a positive customer experience.
The contract value was £41,040.
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Supply of Recorded Voice Prompts and IVR Support to the Financial Conduct Authority
Won by Premier Business Audio · Financial Conduct Authority
£41Kawarded
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IUS Programme RFI — VOX NOVA Fixed Voice OFFICIAL (FVO) and Enterprise Voice (EV) (RFI Questionnaire due 12 Aug 2026)Telecommunications · Closes 31 Jan 2027
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
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