Supply of Real-Time Voice of the Customer Feedback Software to Hertfordshire Constabulary
HERTFORDSHIRE CONSTABULARY · Awarded contract
AwardedSupply of Real-Time Voice of the Customer Feedback Software to Hertfordshire Constabulary
Awarded 25 Feb 2019
Awarded25 Feb 2019
Value£60,000.00
SupplierRAPIDE COMMUNICATION LTD
RegionUnited Kingdom
CategoryIT & Software
Ended 6y 9mo ago1y term
Awarded 25 Feb 2019Expired 25 Feb 2020
About
Hertfordshire Constabulary awarded a contract to Rapide Communication Ltd for the supply and hosting of software services to capture real-time, multi-channel public feedback over a 12-month period.
The solution provides a responsive and proactive 'Voice of the Customer' dashboard view and reports to Hertfordshire Constabulary.
The contract value was £60,000.
Similar open tenders12
TenderCloses
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Heating Maintenance and Reactive Repairs for Hertfordshire ConstabularyConstruction
30 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Leasing and Deployment of Two Acoustic Camera Systems for Vehicle Noise Monitoring – Cheshire East CouncilPublic Safety & Security
27 Nov 2026
Community Family Help Service for Children and Families – Herefordshire CouncilPublic Services & Welfare
17 Nov 2026
Leasing Two Acoustic Camera Systems to Monitor Vehicle Noise – Cheshire East CouncilPublic Safety & Security
27 Nov 2026
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software
09 Nov 2026
Supply of Externally Mounted Key Safes for Hertfordshire Careline – North Hertfordshire District CouncilHealth & Medical
16 Nov 2026
Language Services Dynamic Purchasing System – Leicestershire Police for UK Police Forces and Home OfficePublic Safety & Security
30 Aug 2027
Recruitment Agency Framework for Hertfordshire County Council and Participating Local AuthoritiesPublic Services & Welfare
20 Nov 2026
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Voice of Customer Software Implementation for City of London PoliceIT & SoftwareUpland Software t/a Rant & Rave Limited
$137,620
Supply of Victim Engagement Insight Dashboard to Hampshire ConstabularyIT & SoftwareROL Solutions
$51,400
Provision of Web Chat Service for Hertfordshire Police and Crime CommissionerIT & SoftwareFutr AI Limited
$97,023
Supply of MHR iTrent System to Hertfordshire ConstabularyIT & SoftwareSoftcat plc
$155,688.24
Neighbourhood Watch Online Solution for Hertfordshire ConstabularyPublic Safety & SecurityDirect Path Soluton
$88,029
Community Messaging System Upgrade for Hertfordshire ConstabularyPublic Safety & SecurityPhoenix
$148,732.7
Supply of QAS Software to Bedfordshire, Hertfordshire and Cambridgeshire Police ForcesIT & SoftwareNEC SOFTWARE SOLUTIONS LTD
$319,111
Supply of Viper Identification Software to Hertfordshire ConstabularyIT & SoftwareWest Yorkshire Police Authority
$548,150
Supply of Rapid Virtual Response Solution to Warwickshire PoliceIT & SoftwarePhoenix Software Limited
$91,350
Provision and Support of Customer Feedback System for VIVIDIT & SoftwareRapide Communication Ltd
$131,040
Victim Satisfaction Survey Platform for Hampshire ConstabularyPublic Safety & SecurityROL Solutions Ltd t/a GovMetric
$28,992
Supply of GIS and Compass Software to Hertfordshire ConstabularyIT & SoftwareNEC SOFTWARE SOLUTIONS LTD
$392,658
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply of Real-Time Voice of the Customer Feedback Software to Hertfordshire Constabulary
Won by RAPIDE COMMUNICATION LTD · HERTFORDSHIRE CONSTABULARY
£60Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security · Closes 30 Nov 2026
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security · Closes 30 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow RAPIDE COMMUNICATION LTD and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
