Notting Hill Genesis · Awarded contract

Awarded

Supply of Real-Time Multi-Channel Customer Feedback Solution to Notting Hill Genesis

Awarded 30 Sep 2022

View live tenders

Awarded30 Sep 2022

Value£410,000.00

SupplierSmoke Customer Intelligence Limited

AgencyNotting Hill Genesis

RegionLondon

CategoryIT & Software

Expires in 11mo5y term, 82% elapsed

Awarded 30 Sept 2022Expires 29 Sept 2027

About

Notting Hill Genesis awarded a contract to Smoke Customer Intelligence Limited for a real-time, multi-channel customer feedback solution to collect, display, analyse, and report on resident feedback.

The solution supports coaching and staff development, service recovery for residents, and operational improvements by capturing both positive and negative feedback, providing alerts for issues or negative feedback, and analysing verbatim comments.

The contract value is AUD 410,000.

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