Supply of Transactional Customer Feedback Platform to West Lancashire Borough Council
West Lancashire Borough Council · Awarded contract
AwardedSupply of Transactional Customer Feedback Platform to West Lancashire Borough Council
Awarded 23 Jun 2024
Ended 5mo ago1y 12mo term
Awarded 23 June 2024Expired 22 June 2026
About
West Lancashire Borough Council awarded a contract to Voicescapes Ltd for a transactional customer feedback platform to support Housing Customer Service and Income teams in capturing customer voice across interactions.
The engagement solution aimed to facilitate more meaningful interactions, drive higher volumes of customer feedback, and increase collection rates, resulting in actionable insights to address service improvements and identify trends in customer needs and behaviour.
The contract value was £71,800.
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Supply of Transactional Customer Feedback Platform to West Lancashire Borough Council
Won by Voicescapes Ltd · West Lancashire Borough Council
£72Kawarded
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