Metropolitan Police Service · Awarded contract
Awarded

Service Delivery Manager for In-House IT Support at Metropolitan Police Service

Awarded 20 Nov 2019

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Awarded20 Nov 2019
Value£49,700.00
SupplierQ Associates Limited
AgencyMetropolitan Police Service
RegionUnited Kingdom
CategoryIT & Software
Ended 6y 8mo ago3mo term
Awarded 20 Nov 2019Expired 2 Mar 2020

About

Metropolitan Police Service awarded a contract to Q Associates Limited for a Service Delivery Manager to lead in-house support for mission-critical applications, including an enterprise service bus, in-vehicle applications, and integration services.

The contract, valued at £49,700, required a security-cleared manager with experience leading teams of over 10 people in ongoing operations support, ideally ITIL qualified, with skills in managing third parties, service architecture and design, cost and budget forecasting, resourcing plans, and service level requirements.

The role involved improving efficiency of live services support, working with DevOps, developers, help desks, and support teams, and serving as the single point of contact for operations support delivery.

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